Refund policy
At Zenland, every order is prepared with care. As a small business, we do not accept returns or offer refunds for products that have been delivered in good condition.
Returns, replacements, or refunds are only available in the following situations:
- You receive a damaged item.
- You receive an incorrect item.
If either of these occurs, please contact us within 48 hours of delivery at hello@zenland.in with:
- Your order number
- Clear photos of the item received
- Photos of the packaging (if applicable)
Once the issue has been verified, we will arrange a replacement or issue a refund, as appropriate.
Please note:
- We do not accept returns due to a change of mind, accidental purchases, or personal preference.
- Requests made after 48 hours of delivery may not be eligible for a refund or replacement.
- Minor variations in color, texture, or appearance caused by screen settings or printing processes are not considered defects.
If you have any questions, please contact us at hello@zenland.in.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@zenland.in.